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Onboarding & Training

Launch faster and run smoother with high-touch Map D support. From white-glove onboarding to role-based training and a rich knowledge base, we guide your team and exhibitors every step of the way.

Start Onboarding
Map D support and onboarding dashboard with progress checklist, training sessions, and knowledge base links

Trusted by Associations Worldwide

High-Touch Onboarding

Kick off with a clear plan: we review your goals, configure your floor plan, set up sales and registrations, and align timelines. 

Role-Based Training

We tailor live sessions to how your organization works, so each team can move quickly and confidently.

Exhibitor Helpdesk & Resources

Shareable how-to articles and videos for common actions such as booth selection, uploads, and payments.

Map D Events knowledge base and step-by-step tutorials for event organizers

Knowledge Base & Tutorials

  • Searchable articles with screenshots and short clips.
  • Task-based checklists for pre-event, during-event, and post-event workflows.
  • Printable quick-start guides for staff and volunteers.
Knowledge Base
Map D Events customer support channels for event management help

Support Channels

  • Live sessions: schedule 1:1 or group training with a Map D specialist.
  • Email & in-app support: fast responses with links to the exact how-to you need.
  • Knowledge base: self-serve answers, 24/7.
Support
Map D Events tools for tracking event success and performance metrics

Success Measurement

  • Onboarding checklist completion and go-live readiness.
  • Training attendance and follow-up resources delivered.
Testimonials
Map D Events year-over-year renewal tools for exhibitor and sponsor retention

Year-Over-Year Renewal Tools

  • Heatmaps show which booths had the most traffic and sales so you can identify prime locations.
  • Give loyal exhibitors early access to renew their space before the next show opens to the public.
Pricing

Explore Map D's capabilities

interactive floorplan

Interactive Floor Plan

Edit layouts, manage inventory, and track sales in real time.

Exhibitor Management

Centralize assets, approvals, payments, and renewals

Registration & Badging

Role-based rules let marketing, ops, and finance see only the tabs they need.

Integrations

Secure endpoints sync data to your AMS and CRM.

Frequently asked questions

How does onboarding work?

We align on goals, configure your event, train your team, and provide a launch checklist with clear owners and dates.

Can sessions be recorded?

Yes. You can request recordings for internal reference and new-hire training.

Do you support multi-event or agency teams?

Yes. Training scales across events with repeatable checklists, and we can add role-specific sessions for distributed teams.

How do we get help after launch?

Use email or in-app support for quick questions, the knowledge base for step-by-steps, and office hours for live Q&A.

Ready to launch your event with Map D? Talk to us!