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Customer Support

Whether you're new to interactive mapping or are coming from another vendor, there are bound to be questions. Providing help and answers is a crucial part of our service. That's why we have built a robust knowledgebase to help you, and we're here to help when you have additional questions.

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Dedicated & Ongoing Support

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Dedicated Account Management

While you are a client of Map D you will have a dedicated account manager to facilitate map production, training, and general questions.

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A real person, available by phone

Our support team is here to help via email, but if you have a quick question our Account Managers are often available by phone. We're online between 9:30 AM and 5:00 PM, ET.

Personal email support

Personal Email Support

We do our best to respond to all email requests within 4 business hours. Email is the preferred way for most of our clients to get answers to their questions.

Additional Training

Additional training

If you'd like additional training to use the software, please call or email and we will schedule a time.

Our Platform

We put great effort into maintaining a modern platform built to be secure and handle a tremendous volume of traffic. This is a critical part of how we support our clients. We want to make sure it's here for you when we can't be.

Looking for technical support for the platform?

Our support team is here to help and does their best to reply within the hour.


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Pricing Information Request

To receive a copy of all pricing package options please fill out the form below.